PROMUS HOTELS LLC Launches "e.l.f. Jet" - Revolutionizing Hotel Staff Response Times

MCLEAN, VA – October 26, 2023 – PROMUS HOTELS LLC, a leading hospitality technology innovator based in McLean, Virginia, today announced the launch of "e.l.f. Jet," a groundbreaking real-time incident management system designed to dramatically improve response times to guest requests and hotel operational issues. Think of it as a super-powered assistant for hotel staff, making sure no request falls through the cracks. For years, hotels have struggled with a common problem: requests get lost in translation, or take way too long to get handled. A guest needs extra towels? A lightbulb is out? A maintenance issue pops up? Often, those requests go through multiple channels – phone calls to the front desk, messages through a hotel app, even just verbally passed along. This creates a real mess, and ultimately impacts guest satisfaction. “We saw hotels drowning in a sea of requests,” explains David Chen, CEO of PROMUS HOTELS LLC. “Staff were running around, trying to keep up, and things were inevitably slipping through the cracks. We wanted to create a solution that was simple, effective, and really empowered our hotel partners to deliver outstanding service.” And that’s where e.l.f. Jet comes in. The name “e.l.f.” stands for "Efficient Logistics Framework", hinting at the system’s core function. But “Jet” is the key – it’s designed to be fast. How Does e.l.f. Jet Work? e.l.f. Jet is a cloud-based platform, meaning no complicated hardware or software installations are required. It works on any device – smartphones, tablets, computers – so staff can access it from anywhere in the hotel. Here’s the breakdown: Centralized Request Management: Forget sticky notes and frantic phone calls. All guest requests and maintenance issues are logged in one central system. Whether it comes through the front desk, housekeeping, or even a guest messaging platform, e.l.f. Jet captures it all. Smart Routing: The system doesn't just collect requests; it sends them to the right person, automatically. A leaky faucet? It goes straight to maintenance. Extra pillows? To housekeeping. This eliminates wasted time and ensures the right people are addressing the right issues. Real-Time Tracking: Managers can see exactly what’s going on, in real-time. They can monitor the status of each request – whether it’s been assigned, in progress, or completed. This level of visibility is a game-changer for operational efficiency. Automated Escalation: If a request isn't being addressed within a certain timeframe, e.l.f. Jet automatically escalates it to a supervisor. This ensures that nothing falls through the cracks. Data & Analytics: e.l.f. Jet isn't just about solving immediate problems; it's about improving overall performance. The system collects data on request types, response times, and staff performance, providing valuable insights for optimizing operations. What Does This Mean for Hotels? PROMUS HOTELS LLC believes e.l.f. Jet will fundamentally change the way hotels manage guest requests and operational issues. Here’s what hotels can expect: Increased Guest Satisfaction: Faster response times and more efficient service will lead to happier guests. That means more positive reviews, repeat business, and increased revenue. Improved Operational Efficiency: By streamlining processes and eliminating wasted time, e.l.f. Jet will help hotels operate more efficiently, reducing costs and improving profitability. Empowered Staff: The system empowers staff to be more responsive and proactive, leading to increased job satisfaction and reduced stress. Better Communication: e.l.f. Jet fosters better communication between departments, ensuring that everyone is on the same page. Early Adopters See Immediate Results Several hotels have been piloting e.l.f. Jet over the past few months, and the results have been impressive. The Grand Vista Hotel in Orlando, Florida, reported a 30% reduction in guest complaint resolution times after implementing the system. “Before e.l.f. Jet, we were constantly playing catch-up,” says Maria Rodriguez, General Manager of The Grand Vista Hotel. “Now, we’re proactive. We know what’s happening, and we can address issues before they even escalate. Our guests are thrilled, and our staff is more efficient than ever.” About PROMUS HOTELS LLC PROMUS HOTELS LLC is a leading provider of innovative technology solutions for the hospitality industry. We’re dedicated to helping hotels improve their operations, enhance guest satisfaction, and drive revenue. We’re a small, nimble team passionate about solving real-world problems for our hotel partners. We’re located at 7930 Jones Branch Drive, McLean, VA, 22102, and can be reached at 949-309-0076. Learn more at [Insert Website Here - Placeholder]. We believe technology should simplify hotel operations, not complicate them. Availability e.l.f. Jet is available now. Hotels interested in learning more can request a demo at [Insert Demo Request Link Here - Placeholder]. PROMUS HOTELS LLC offers flexible pricing plans to fit the needs of any hotel, from small boutiques to large resorts. We're confident that e.l.f. Jet will be a game-changer for the hospitality industry.