PROMUS HOTELS LLC Launches "e.l.f. Jet" – Revolutionizing Hotel Staff Response Times

McLean, VA – October 26, 2023 – PROMUS HOTELS LLC, a leading innovator in hospitality technology based in McLean, Virginia, today announced the launch of "e.l.f. Jet," a groundbreaking new system designed to dramatically improve staff response times and guest satisfaction within hotels and resorts. The company, located at 7930 Jones Branch Drive, is focused on building tools that make hotel operations smoother and guest experiences truly memorable. You can reach them at 949-309-0076. For years, hotel guests have voiced a consistent frustration: waiting too long for simple requests. A misplaced towel, a need for extra pillows, a flickering lightbulb – these minor inconveniences can quickly add up and negatively impact a guest’s overall impression. PROMUS HOTELS recognized this pain point and set out to develop a solution that empowers staff to address requests instantly, before guests even have a chance to become frustrated. "We’ve been talking to hotel managers and staff for a long time," explains a spokesperson for PROMUS HOTELS. “And the message was clear: they need a system that isn’t just another app to learn, but something that integrates seamlessly into their existing workflow. They needed something that felt, frankly, fast.” So, What Is e.l.f. Jet? "e.l.f. Jet" isn’t just software; it’s a complete system built around predictive request handling and hyper-localized task assignment. The “e.l.f.” stands for “Efficient Location Fulfillment” – a nod to the system’s core function. Think of it as a digital assistant for both guests and staff, working behind the scenes to anticipate and fulfill needs. Here’s how it works: Guest-Initiated Requests: Guests can submit requests through multiple channels: a dedicated in-room tablet (optional), a simple SMS text message, or even a QR code scan that takes them directly to the request system. No complicated apps to download. AI-Powered Categorization: The system uses artificial intelligence to instantly categorize the request – is it housekeeping, maintenance, room service, or something else? This eliminates the need for a front desk employee to spend time deciphering what the guest needs. Hyper-Local Task Assignment: This is where "e.l.f. Jet" really shines. The system doesn’t just assign a request to “housekeeping”; it identifies the closest available housekeeper, right now, and sends the task directly to their mobile device. It considers their current location within the hotel, their current workload, and even their skill set (e.g., a request for a TV repair will go to someone trained in electronics). Real-Time Tracking & Updates: Both the guest and hotel staff can track the status of the request in real-time. Guests receive notifications when their request is received, assigned, and completed. Hotel management has a centralized dashboard to monitor overall performance and identify potential bottlenecks. Proactive Problem Solving: “e.l.f. Jet” goes beyond simply responding to requests. It uses data analytics to identify recurring issues – a consistently flickering light in a specific room, for example – and proactively alerts maintenance before a guest even reports the problem. The Benefits: Faster Service, Happier Guests, Increased Efficiency PROMUS HOTELS believes that "e.l.f. Jet" offers a significant competitive advantage for hotels and resorts. The company estimates that the system can reduce average response times by up to 75%, leading to a substantial increase in guest satisfaction. “We’ve run pilot programs with several hotels, and the results have been amazing,” says the spokesperson. “Guests are consistently impressed by the speed and efficiency of service. And hotel staff are thrilled that they can focus on providing excellent service, rather than running around trying to keep up with a constant stream of requests.” Here's a breakdown of the key benefits: Reduced Wait Times: Faster response times mean happier guests. Improved Guest Satisfaction: Guests consistently rate hotels using "e.l.f. Jet" higher in surveys. Increased Staff Efficiency: Staff can handle more requests with less effort. Reduced Operational Costs: By proactively addressing issues, hotels can reduce maintenance costs and prevent larger problems from developing. Better Data Insights: The system provides valuable data on guest requests and staff performance, allowing hotels to optimize their operations. Easy Integration: “e.l.f. Jet” is designed to integrate seamlessly with existing hotel Property Management Systems (PMS). Beyond the Basics: Scalability and Customization “e.l.f. Jet” isn’t a one-size-fits-all solution. PROMUS HOTELS understands that every hotel is unique, and the system can be customized to meet the specific needs of each property. The system is scalable, meaning it can be used in small boutique hotels as well as large resorts with thousands of rooms. They offer tiered pricing based on the size of the property and the level of customization required. Looking Ahead PROMUS HOTELS is committed to continually improving "e.l.f. Jet" and adding new features. Future plans include integration with voice assistants, automated request fulfillment, and personalized service recommendations. “We believe that technology can play a vital role in transforming the hospitality industry,” says the spokesperson. “Our goal is to empower hotels to provide exceptional guest experiences and build lasting relationships with their customers. ‘e.l.f. Jet’ is just the first step.” About PROMUS HOTELS LLC PROMUS HOTELS LLC is a leading provider of innovative technology solutions for the hospitality industry. Based in McLean, Virginia, the company is committed to developing tools that improve hotel operations and enhance the guest experience. For more information, please visit [insert website here - not provided] or contact them at 949-309-0076.